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Video

Expedite Caller Resolution with Advanced Collaboration Tools

November 29, 2018

CallVU’s Collaboration and Content Sharing solution facilitates superior customer engagement through the use of advanced collaboration tools.

The module empowers contact center agents to visually share data with customers and support them to complete tasks over the user-friendly digital interface using their smartphone.

The module enables agents and customers to:

  • Share screens
  • Co-browse the Internet
  • Engage in live video chats
  • Co-fill and co-sign documents
  • Provide photos and rich media
  • And much more.

To find out what else our advanced collaboration tool can do to improve call resolution rates watch the video!