CX Automation: Automate 71% of the Customer Journey with Intelligent Digital Workflows
Automate Customer Experience. Accelerate Transformation.
- Bridge AI and execution — turn digital conversations into compliant actions.
- Automate complex workflows with no-code micro-apps for onboarding, claims, and secure payments.
- Cut handle time 40–60% while keeping full auditability.
- Ensure compliance by design — every automated step logged, validated, and secured.
- Deploy fast — overlay Callvu on existing systems, no rip-and-replace.
- Scale effortlessly — one platform for agents, bots, and self-service CX journeys.
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"Callvu helps us transform how we connect with customers across critical touchpoints. Their platform allows us to quickly deploy digital experiences that reduce service volume, improve customer satisfaction and automate low value service tasks. What impressed us most was how rapidly we were able to implement meaningful changes with minimal IT strain or compliance headaches."
David Williams
Vice President, Automation, AT&T
Automate Costly Voice Interactions into Digital CX Efficiency
Traditional Customer Experience suffers from manual tasks, lengthy issue resolution, and limited visual context. Our Automation Platform seamlessly routes customer inquiries to intelligent digital workflows—drastically reducing service time, improving First Contact Resolution (FCR), and boosting customer satisfaction.
The Automation Impact:
Metrics That Drive ROI
63%
Reduction in Service Time
Automate information collection, document submission, and secure e-sign processes before the service issue is escalated.
71%
Reduction in Operational Costs
Achieve maximum issue deflection by routing customer inquiries to highly efficient digital micro-apps and minimizing unnecessary human intervention.
58%
Improved First Contact Resolution (FCR)
Ensure every CX handoff includes full customer context, verified documents, and pre-filled data, empowering agents to resolve issues instantly.
"Callvu helped us migrate 73% of our inbound call traffic to digital self-service. They transformed our customer experience in ways we didn't think were possible. That's no easy task when you're dealing with everything that arises in consumer banking."
Anca Radu
Digital Project Manager, BT
Automation Capabilities: The Components of a Smarter Customer Experience
Automate CX Resolution
Seamlessly transition customers from voice IVR to secure, mobile-optimized digital micro-apps (via SMS) that fully automate the service need, or collect full context for a perfect handoff.
- Trigger instant, secure links from your IVR.
- Maintain all customer context between channels.
- Direct customers to digital or agent assistance based on issue complexity.
Automate Routine Agent Tasks
Let agents instantly invite customers to secure digital sessions for resolving complex billing or payment plan issues.
- Co-Pilot guides customers through digital workflows, reducing errors.
- Collect payment agreements or dispute forms in real time with secure digital signatures.
- Equip agents with visual tools to walk customers through tasks, reducing AHT.
Enhance Resolution Quality and Speed
Provide contextual support that improves agent resolution quality and automates back-office work.
- Instant access to information and procedures
- Recommend next best actions based on context
- Automate documentation with AI summaries
Go Live in Weeks, Not Months
Callvu works instantly with your existing infrastructure. Ready-to-use, compliant integrations with all major service platforms (IVR, CRM, Helpdesk, and Knowledge Base) allow you to launch your first automation flow in days, not months.
- Ready-to-use integrations with leading service platforms
- Compliant messaging and document sharing
- Measure impact with unified reporting
From Idea to Impact: Accelerate Your CX Automation in Days
Traditional CX system overhauls require complex coding and 6-12 months of development. Callvu’s no-code platform empowers CX teams to visually map, test, and launch their first compliant digital journey in as little as 2–4 weeks, delivering immediate impact and continuous optimization.
Secure Payment Deflection
Seamlessly transition customers from voice IVR or any digital channel to a PCI-compliant micro-app to complete payments or policy renewals. This eliminates payment friction while guaranteeing that sensitive data never touches your internal systems, maximizing customer trust and revenue capture.
- IVR triggers a secure SMS payment link
- Agents retain full customer history if they switch back to the phone
- Route customers to the optimal digital flow based on transaction type
Interactive Agent Co-Pilot
Empower agents to instantly invite customers into secure digital sessions for resolving complex issues (e.g., billing disputes, application fixes). This Co-Pilot functionality guides customers through compliant digital workflows, enabling agents to collect digital signatures, review documents, and ensure 100% data integrity without losing the human connection.
- Co-Pilot guides customers through digital workflows, reducing errors
- Collect payment agreements or dispute forms in real time with secure digital signatures
- Equip agents with visual tools to walk customers through tasks, reducing AHT
AI-Driven Guidance: Guaranteeing Compliant CX Execution
The Agentic Layer ensures every action is secure and auditable. AI instantly accesses policies and recommends the optimal action based on customer data. This system automates compliance documentation by summarizing and logging compliant notes in the CRM, ensuring a clean, defensible record for every critical customer interaction.
Ready to Accelerate CX Transformation?