CX AUTOMATION: The No-Code Platform for Contact Centers
Automate 71% of Call Volume with Intelligent Digital Workflows
Automate Your Contact Center. Modernize CX.
- Offload repetitive calls — automate payments, updates, and form-based requests.
- Empower agents with micro-apps that complete tasks instantly and compliantly.
- Reduce AHT up to 50% — free agents for high-value interactions.
- Bridge AI and back-office systems — no more broken handoffs between bots and agents.
- Stay compliant by design — every action logged, validated, and auditable.
- Plug into any CCaaS or IVR — deploy in weeks, no rip-and-replace.
Start a Free Trial
No credit card required!
Learn how to automate costly voice interactions into digital efficiency.
"Callvu helped us migrate 73% of our inbound call traffic to digital self-service. They transformed our customer experience in ways we didn't think were possible. That's no easy task when you're dealing with everything that arises in consumer banking."
Anca Radu
Digital Project Manager, BT
The Automation Impact:
Metrics That Drive ROI
Traditional contact centers suffer from manual tasks, lengthy calls, and limited visual context. Our Automation Platform seamlessly routes voice traffic to intelligent digital workflows—drastically reducing handle time, improving First Contact Resolution (FCR), and boosting customer satisfaction.
63%
Reduction in Agent Handle Time (AHT)
Automate information collection, document submission, and secure e-sign processes before the agent takes the call.
42%
Higher Customer Satisfaction (CSAT/NPS)
Resolve customer issues instantly with guided, effortless digital self-service that eliminates frustrating voice menus and repetition.
71%
Reduction in Operational Costs
Achieve maximum call deflection by routing voice traffic to highly efficient digital micro-apps and minimizing unnecessary agent transfers.
58%
Improved First Contact Resolution (FCR)
Ensure every agent handoff includes full customer context, verified documents, and pre-filled data.
Automation Capabilities:
The Components of a Smarter Contact Center
Automate Self-Service Resolution
Seamlessly transition callers from voice IVR to secure, mobile-optimized digital micro-apps (via SMS) that fully automate the transaction, or collect full context for a perfect handoff.
- Trigger instant, PCI-compliant payment links via SMS from your existing IVR.
- Agents retain full customer context and conversation history when customers switch from digital payment back to the phone.
- Automatically direct customers to the digital payment flow for simple transactions or to a specialized collections agent for complex issues.
Automate Routine Agent Tasks
Let agents instantly invite customers to securely present information, complete forms, and review documents during the call, automating data entryand compliance steps. Includes live agent co-browse and secure e-sign/file share.
- Use co-pilot guidance to help agents resolve complex payment questions, reducing call time and errors.
- Securely share and collect payment agreements or dispute forms in real time during a conversation, ensuring compliance.
- Equip agents with visual tools to walk customers through payment plan options and delinquency rules, accelerating collections.
Enhance Resolution Quality and Speed
Provide contextual support that improves agent resolution quality and automates back-office work. Instantly access knowledge base information, recommend next-best actions, and automate call documentation with real-time AI transcripts and summaries.
- Agents instantly access specific billing policies, collections scripts, and dispute procedures during a live call.
- System recommends the optimal step (e.g., "Offer 3-Month Payment Plan" or "Initiate Card Update Flow") based on customer data and account history.
- AI summarizes the customer's payment intent and agreement, automatically logging compliant notes in the CRM.
Go Live in Weeks, Not Months
Callvu works instantly with your existing infrastructure. Ready-to-use, compliant integrations with all major IVR, CCaaS, CRM, and knowledge base platforms allow you to launch your first automation flow in days, not months.
- Ready-to-use integrations with all leading IVR/CCaaS platforms (Genesys, Avaya, NICE, etc.).
- Ensure 100% compliant messaging and secure document sharing for payment agreements and debt collection notices.
- Unified reporting allows you to track payment completion rates, deflection rates, and ROI across all digital channels.
From idea to impact in days, not months
Unlike traditional development that can take 6-12 months, Callvu’s no-code platform lets you launch your first self-service solution in as little as 2-4 weeks.
"Callvu helps us transform how we connect with customers across critical touchpoints. Their platform allows us to quickly deploy digital experiences that reduce service volume, improve customer satisfaction and automate low value service tasks. What impressed us most was how rapidly we were able to implement meaningful changes with minimal IT strain or compliance headaches."
David Williams
Vice President, Automation, AT&T
Secure Payment Deflection
Seamlessly transition customers from IVR to a PCI-compliant digital channel to complete payments or set up a plan.
- Triggers Secure SMS payment link from your IVR
- Retain full conversation history between digital payment and phone
- Intelligent Customer Routing to the digital flow or to an agent
Interactive Agent Co-Pilot
Let agents invite customers to secure digital sessions for resolving complex billing or payment plan issues.
- Co-Pilot uses visual guidance to reduce errors and shorten AHT
- Collect payment agreements or dispute forms in real time, with secure digital signatures
- Equip agents with visual collection tools to walk customers through payment options, accelerating collections
Agent Guidance & Automation: Payment Resolution Efficiency
- Agents instantly access specific billing policies, collections scripts, and dispute procedures during a live call
- AI recommends the optimal action based on customer data
- Automated Compliance Documentation: AI summarizes and logs compliant notes in the CRM
Ready to Reduce Risk and Rescue Payment Revenue?