Smart Digital Forms
Utilize business automation tools to have total control over customer workflows and data collection. Smart Digital Forms digitizes processes to be more efficient and customer friendly.
CallVU’s Smart Digital Forms simplify the process of customer onboarding, completing service tasks and transactions by offering a variety of methods for building, sharing and presenting digital forms.
BENEFITS of Smart Digital Forms
Smart digital forms are accessible from across all channels, enabling an omnichannel service of seamless continuity.
Forms can be created and filled out across multiple platforms (web, tablet or smartphone). They can also be published in multiple formats (web forms, mobile wizards or PDFs).
Secure & Easy
Forms can be saved and transferred safely with masking capability.
A Smarter Way of Doing Business
Simple Drag & Drop Functionality
Easily create new forms or update existing ones with the wide variety of editing features available, where users have the ability to adapt fonts, designs and layouts.
The exceptionally easy-to-use editing features include drag and drop functionality so that users can simply select pictures, icons or other content features by “grabbing” them from a menu bar and toggling them over to the form, without any of the hassle of creating new designs afresh.
To ensure that all forms are visible no matter the audience, there is also the option to enhance visual accessibility for those with sight impairment.
CRM Synchronized Auto-Fill
Significantly enrich customer data on your CRM by synchronizing data put into forms via autofill.
This automated feature not only serves to enrich your company’s knowledge about each of your customers, it also ensures that much of the knowledge you do have is up-to-date. This data can then be used towards marketing campaigns that are highly personalized and relevant to your customer’s needs.
Stop and Continue Later Functionality
Making work easier for your customer service agents, CallVU’s Smart Digital Forms are also designed to make life easier for your customers.
If a customer has started a form and isn’t able to finish it in one session, they can easily close the form and come back to it later, without losing track. The forms are also designed with an internal logic that makes them user-friendly and faster to complete. Where multiple signatures are required, users can return to specific pages and provide their signature in real time.
Easily Convert any Document to Digital
Existing documents such as PDFs and even scanned (hard copy) documents can be converted to become fully digital and dynamic.
These documents can be published in different formats, so they’re optimized to whichever device it is being used.