CallVU is leveraging artificial intelligence (AI) and natural language processing (NLP) to drive call center automation. Visual Conversational IVR allow callers to use natural language to get the exact service they want, in seconds. Callers no longer have to navigate long and complicated audio IVR process, or even use a specific keyword to get the service they need.
Think of Amazon’s Alexa or Apple’s Siri, CallVU’s Conversational IVR works exactly the same way, to direct users the exact site they need, in that moment.
Cuts through cumbersome IVR menus
Allow callers to use natural language to get the exact service they want
Combines NLP with a Visual experience
Allow callers to use digital assistants and voice commands and view the results on their smartphone, PC or TV screens
Significantly improves the bottom line
Conversational IVR makes the lives of customer service reps easier and more productive, saving companies huge amounts of time and money
CallVU’s Conversational IVR includes a number of cutting-edge features that make it both effective and valuable:
- Out-of-the-box processes that are suited to enhance call center optimization.
- System can be tuned to specific business needs or use cases, that are most relevant to an organization, making the voice interaction precise, accurate, and productive.
- Transforms the customer experience to being caller driven. This means callers get the information they desire through simple voice direction, without depending on complicated routing logic.
- Combines intelligent virtual assistance technology with visual customer engagement.
- Automation processes can be deployed easily over cloud IVR solutions or within a data center.