Collaboration
Share screens, share content and video chat with customers
Enable agents to work collaboratively with customers on any device to provide hands-on, high-touch service. By engaging customers in an interactive digital session, agents can complete tasks with customers to resolve issues and convert sales more effectively.
Collaboration Benefits
-
Reduce
Handle timeIn some support cases, co-browsing or having
customer sending a picture of problem reduces
precious back & forth time -
Increase
Sales ConversionCustomer gets a clear and visible offer
with all supportive data to make purchase
decision in the moment of truth. -
Compliance
adherenceCustomer accepts Ts&Cs fast,
accurate and saved into CRM
Co-browsing
CallVU Collaboration module transforms the call center into a virtual branch. Enabling extensive, real time interactions between customers and agents.
Share & Sign Documents
This digital call experience software provides an easy-to-use, branch-like experience with its ability to collect digital signatures, send rich images and document review capabilities.
Analytics and business intelligence
CallVU analyzes the performance of the digital call experience to provide clarity and actionable data for enhanced operational use. The Analytics Package includes several modules, where each module comes with a dedicated dashboard and set of reports, enabling system administrators to track customer behaviour and perfect its adoption.
