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The top 10 banking activities best handled by digital self-service

March 1, 2018

All over the world, retail banks are taking the lead in digitizing customer service.

Going digital means offering customer more options to self-serve. Digital self-service helps retail banks and other financial institutions to alleviate the pressure from their contact centers. But even more importantly, it allows them to provide better user experience to their customers, who can now manage by themselves a host of tasks that until recently required service agents or tellers.

Here are the Top Ten banking activities that are best handled by digital self-service:


The new name reflects our expanded focus on delivering digital self-service experiences and agent productivity tools.