We use cookies to give you the best experience possible. Carry on browsing if you're on board, or find out how to manage cookies.

Best Customer Engagement Methods: Industry Analysis

October 11, 2017

New survey finds 80% of consumers would use Visual IVR for their customer engagement needs.

For banks, moving customer engagement to the digital space means saving time, freeing up staff to handle more urgent matters and put greater emphasis on the customer’s overall experience. Yet, despite all the technological advances in customer care, a recent survey conducted by CallVU finds that people’s go-to option is still the phone.

Download the full report here or click on the image below to download our infographic.


The new name reflects our expanded focus on delivering digital self-service experiences and agent productivity tools.