Who we are
A leader in digital transformation, we turn every customer interaction into a digital engagement
CallVU addresses the business need of diverting calling customers to digital self-service while optimizing the efficiency of calls that are put through to a live agent. Our Digital Engagement Platform reduces the call volume placed on contact centers, ensures higher usage of digital assets and facilitates better customer experiences.
CallVU’s advanced suite of Digital Engagement Platforms comprises Visual-IVR, Conversational-IVR, Agent-Caller Collaboration, Service BOT, and Digital Forms. Each one blends rich digital and interactive media with web, voice and social channels.
Founded in 2012, CallVU has supported leading global organizations in the financial, insurance and telecom sectors to maximize the value of their digital assets while improving operational efficiency. CallVU has operations in the United-States, the UK and Israel. The company was selected as “Cool Vendor in CRM and Customer Support, 2016” by Gartner and was named one of the “20 Most Promising Digital Experience Solution Providers in 2017” by CIO Magazine.
Tuval Lava serves as President and Executive Chairman of CallVU. Tuval has led large private equity investments in China and held executive positions, serving as COO of Pilat Media Global Ltd. and CEO of Effective IT Ltd. While at Amdocs (NYSE: DOX), Tuval held several senior executive positions including President of the Hong Kong based Asia Pacific Division. Lava is a Partner and Director of the AfterDox Investment Group.
Ori Faran has been the CEO and co-founder of CallVU since 2012. He is responsible for steering the company’s people, product vision and projects. A pioneer in contact center innovation, Ori has vast experience and understanding of customer journey considerations as well as process and technology planning and deployment with global enterprise companies. Prior to joining CallVU, Ori served in management roles in leading contact center technology vendors.
Doron Rotsztein is co-founder and CTO of CallVU, responsible for the design and development of CallVU’s infrastructure and solutions. Doron has over two decades’ experience in software development, project leadership and innovation with specialization in the contact center arena. Prior to co-founding CallVU, Doron worked with world leading contact center vendors such as Nortel and Avaya and served as consultant to a variety of enterprises.
A pioneer in business intelligence, Daniel possesses more than 20 years of experience in product development and management. He joins CallVU from Citi Bank where he was the VP of Product Management. Daniel has held management positions at firms such as E-Toro, Barclays Capital, Lehman Brothers, and NASDAQ. He loves hanging out with his kids, surfs, boxes and coaches baseball.