Survey Finds Consumers Would Use Visual IVR if Given the Option

October 11, 2017

New Survey Finds: 80% of Consumers Would Use Visual IVR for Customer Service Needs

For banks, moving customer interactions to the digital space means saving time, freeing up staff to handle more urgent matters and put greater emphasis on the customer’s overall experience. Yet, despite all the technological advances in customer care, a recent survey conducted by CallVU finds that people’s go-to option is still the phone.

Download the full report here or click on the image below to download our infographic.