- Increase ARPU
- Better efficiency and call center cost reduction
- Customer experience and Net promoter score (NPS) for improved loyalty and reduced churn
- Satisfy telcos multi-channel digital capabilities for customer service
- Provides intuitive self-service during the IVR phase and live calls with agents
- Ensure fast and efficient resolution by collaborative calls with live agents
Increased self-service conversion of products and services. Transforming call ‘dead time’ into lead time, offering promotions.
REDUCE CALL VOLUME
Transforming customers to digital self-service saves time for customers. Calls are actually deflected creating reduced call volumes for the contact center.
INCREASE CONTACT CENTER PRODUCTIVITY
Reduced average handling time (AHT) and better First Contact Resolution (FCR): Calls that reach agents require shorter handling time and enable fast and accurate first contact resolution.
IMPROVE CUSTOMER SATISFACTION
Waiting on queue and complex IVR menus are customer detractors. CallVU’s engaging visual IVR experience transforms the IVR to a fast, intuitive self-service experience.