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Telecommunication

YOUR

CHALLENGES
  • Poor workflow efficiency
  • Need to Increase Average Revenue Per User (ARPU)
  • Call center cost reduction and address operational inefficiencies
  • Improve customer experience and Net Promoter Score (NPS)
  • Reduce customer attrition and process abandonment

OUR

SOLUTION
  • Provide digital self-service for enhanced efficiency
  • Increase sales conversion and reduce hurdles to customer acquisition
  • Improve the digital capability of omnichannel services for customers
  • Provides intuitive self-service during the IVR phase and live calls with agents
  • Ensure efficient resolution through digitally enhanced collaboration calls with live agents

KEY BENEFITS

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INCREASE PROFITS

Display engaging marketing material, CTA and promotional offers and optimize the time that customers are interacting with your brand.

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REDUCE CALL VOLUME

By deflecting customers to digital self-service save their precious time, while dramatically reducing call center costs.

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INCREASE CONTACT CENTER PRODUCTIVITY

Reduce average handling time (AHT) and improve First Contact Resolution (FCR) by optimizing digital services.

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ENHANCE CUSTOMER EXPERIENCE

 

Visualizes customer journeys to positively transform the quality of customer interactions.

CASE STUDIES

Mobile Operator

Mobile Operator

Increase Sales

  • INDUSTRY
    Mobile Operator
  • Region
    EMEA
  • BUSINESS process
    Sell intrnl. roaming packages
Read More
Mobile Operator

Mobile Operator

Customer Engagement

  • INDUSTRY
    Mobile Operator
  • Region
    EMEA
  • BUSINESS process
    Increase Digital Engagement
Read More