Over the past few years, with the huge adoption of various forms of digital communication, companies have been investing in customer care through these new channels. Despite this, consumer dissatisfaction remains high. Inbound customer care calls have increased and the cost of serving these calls with a live operator is high.
At CallVU we address these challenges. CallVU makes it easy for businesses to migrate customers to digital self-service, enhance the omni-channel customer experience, improve call center productivity and increase revenue. We do this by offering the most comprehensive Digital Transformation platform that comprises visual IVR, collaboration and co-browsing, service BOTs and much more.
Digital engagement transformation
Blending interactive digital content with voice through visual IVR ensures more customers benefit from digital content and enjoy an improved, easy to use and engaging customer journey.
Omni channel customer experience
CallVU’s omnichannel capabilities makes it simple for customers to engage via any channel of choice, improving the customer experience, increasing first call resolution and making way for a host of self-service features and virtual branch experience.
Enhanced customer interaction
Achieve better interaction between customers and agents in real time. Enable faster, more effective call resolution through real-time co-browsing, interactive screens, files and image sharing and digital signatures.
Contact Center Optimization
Break the single channel ‘glass ceiling’ and migrate complex processes from the contact center to self-service, completing calls in a single interaction and improve first call resolution.
Ease of Implementation
CallVU is pre-integrated to telephony and IVR systems and reuses existing mobile app and web / online assets, ensuring rapid implementation.
IMPROVE THE BRAND’S DIGITAL PERCEPTION
CallVU diverts callers to digital, expanding brand visibility and digital engagement when they self-serve, in a queue waiting for an advisor, or after a call ends.