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Insurance

YOUR

CHALLENGES
  • Low levels of customer self-service, directs almost every call to an interaction with a live agent.
  • Struggling to realize the full value of digital assets due to low adoption of online tools such as web and apps
  • No differentiation between high-value and low-value calls, all of which a systematically channeled to the call center.
  • Inconsistent customer experience across various engagement channels.
  • Challenges to protecting customer privacy and information security.

OUR

SOLUTION
  • CallVU’s quality call center solution increases customer self-service with digital adoption.
  • App-free implementation enables all customers to enjoy digital self-service interactions without having to install anything on their devices.
  • Deflect simple, low-value calls to digital self-service and ensure that high-value calls are efficiently resolved in collaboration sessions with agents.
  • Ensure coherent customer experiences across all touchpoints in an omnichannel solution.
  • Multiple methods to authenticate users: picture, fingerprint, voice biometrics and more.

KEY BENEFITS

Migrate callers  to digital self-service

MIGRATE CALLERS TO DIGITAL SELF-SERVICE

Reduce the dependency on your insurance contact centers by supporting callers to purchase policies and submit claims via digital self-service.

Migrate callers  to digital self-service

Increase Sales Conversion

Expand your brand’s visibility by displaying campaigns and sale promotions across mobile, web and social media assets.

Migrate callers  to digital self-service

TRUE MARKET DIFFERENTIATION

Insurers gain a true competitive advantage by providing digitally enhanced customer experiences.

Migrate callers  to digital self-service

QUALITY CALL CENTER OPTIMIZATION

Deflect customers to digital self service to reduce call center costs, while calls that do reach agents use advanced collaboration tools that involve shorter handling time.

ADDITIONAL RESOURCES

Harvey, Irma And The Flood Of Claims

Harvey, Irma And The Flood Of Claims


  • How can insurance companies, agents and call centers cope with the volume of incoming calls following a large-scale natural disaster?
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Research White Paper:

Research White Paper:


  • Customer Service Trends and Their Effect on Fintech Businesses
Read More