- Low levels of customer self-service, directs almost every call to an interaction with a live agent.
- Struggling to realize the full value of digital assets due to low adoption of online tools such as web and apps
- No differentiation between high-value and low-value calls, all of which a systematically channeled to the call center.
- Inconsistent customer experience across various engagement channels.
- Challenges to protecting customer privacy and information security.
- CallVU’s quality call center solution increases customer self-service with digital adoption.
- App-free implementation enables all customers to enjoy digital self-service interactions without having to install anything on their devices.
- Deflect simple, low-value calls to digital self-service and ensure that high-value calls are efficiently resolved in collaboration sessions with agents.
- Ensure coherent customer experiences across all touchpoints in an omnichannel solution.
- Multiple methods to authenticate users: picture, fingerprint, voice biometrics and more.
MIGRATE CALLERS TO DIGITAL SELF-SERVICE
Reduce the dependency on your insurance contact centers by supporting callers to purchase policies and submit claims via digital self-service.
Increase Sales Conversion
Expand your brand’s visibility by displaying campaigns and sale promotions across mobile, web and social media assets.
TRUE MARKET DIFFERENTIATION
Insurers gain a true competitive advantage by providing digitally enhanced customer experiences.
QUALITY CALL CENTER OPTIMIZATION
Deflect customers to digital self service to reduce call center costs, while calls that do reach agents use advanced collaboration tools that involve shorter handling time.