INSURANCE

YOUR

CHALLENGES
  • Low adoption of online tools such as web and apps limits the use of digital assets and drives nearly every interaction to the agents
  • High-value and low-value calls are handled over the same channel with no differentiation
  • Inconsistent service quality across multiple engagement channels
  • Maintaining caller privacy and personal information security

OUR

SOLUTION
  • App-free implementation allows customers to enjoy digital interactions without having to install anything on their devices
  • Deflect simple, low-value tasks to digital and ensure that only high-value calls reach your agents
  • An omnichannel customer experience that’s coherent across any channel
  • Multiple ways to authenticate users: picture, fingerprint, password and more

KEY BENEFITS

Migrate callers  to digital self-service

Migrate callers to digital self-service

Using an engaging interface, CallVU offers callers digital content which fits how people consume data in the mobile age. Callers start with a visual IVR and continue to a full digital self-service experience.
MAXIMIZE BUSINESS POTENTIAL OF EXISTING DIGITAL ASSETS

MAXIMIZE BUSINESS POTENTIAL OF EXISTING DIGITAL ASSETS

CallVU ties the existing mobile, web and social digital assets into a magnified Omni-Channel customer experience. Reusing existing assets ensures rapid implementation and very fast time-to-market.
TRUE MARKET DIFFERENTIATION

TRUE MARKET DIFFERENTIATION

Insurers gain a true competitive advantage by offering customers a coherent digital experience, significantly reducing time in queue and increasing first call resolution.
Call center optimization

Call center optimization

Transforming customers to digital self-service significantly reduces the load on the call center. With better authentication protocols and collaboration capabilities, calls that do reach advisors, require shorter handling time and reduce call center volumes.

ADDITIONAL RESOURCES

Harvey, Irma and the Flood of Claims

Harvey, Irma and the Flood of Claims


  • How can insurance companies, agents and call centers cope with the volume of incoming calls following a large-scale natural disaster?
Read More
Research White Paper:

Research White Paper:


  • Customer Service Trends and Their Effect on Fintech Businesses
Read More