& Fraud Prevention
CallVU’s digital engagement solutions help call centers simplify the customer authentication process. Ensuring the highest security standards are maintained, our digital solutions require no business process transformation and do not occupy any additional agent time.
Eradicate Contact Center Fraud with Digital Authentication
- Automate caller authentication processes and reduce call handling time
- Ensure the security of customer accounts
- Minimize live agent caller verification time
- Develop voice profiles of legitimate callers to easily identify voices on subsequent calls
- Establish key press patterns for genuine callers and authenticate on subsequent calls
- Utilize existing technologies – no need for additional infrastructure
- Establish visual identification of legitimate callers to identify their image on subsequent calls
Utilize Smartphone Features
CallVU’s digital engagement platform utilizes features built into smartphones that help call centers effectively verify customers automatically, before they even reach an agent. Modules of the platform can be implemented to incorporate pattern detection, pin-codes, the standard username and password and more.
Companies can enhance their authentication processes using fingerprint, voice biometrics and face recognition, all of which is collected via customer interaction with their smartphone.
“My Voice is My Password”
Live Caller Visual Identification
CallVU’s customer verification solutions can also be implemented during a live call with an agent. Once integrated with CallVU’s collaboration and content sharing module, intelligent agent-caller interaction tools enable callers to use the camera on their smartphone to authenticate via selfie and photo ID, presented as if they were standing in an actual branch. Service providers may select to have this feature a second tier mandatory authentication requirement.