Product Overview

CallVU’s innovative Engagement HUB provides a single self-service / BOT journey to customers in their channel of choice, by delivering social and messaging channels and overlaying existing digital channels.

ONE PLATFORM MULTIPLE WAYS TO ENGAGE

BOT • WEB • CALL

BOT

BOT

A virtual assistant that takes customers through guided journeys, enables secured self-service accessing personal information and performing transactions, and also enables direct free language access.
WEB

WEB

Repurpose existing process flows and integrations from the website and the app into a coherent journey that is available as a facebook messenger, from a social messenger, a text message and even mobile web and the website.
CALL

CALL

When a customer dials the service number from their mobile, CallVU leverages existing IVR flows and augments them with digital data from the web site and mobile app, creating a new interactive digital journey for the customer.

Benefits

  • DIGITAL TRANSFORMATION

    Driving customers to use
    digital web and mobile when they call for service

  • INCREASED
    SELF-SERVICE

    Increased customer self-service interactions
    and engagement

  • IMPROVED
    RESOLUTION

    Improved First Call
    Resolution (FCR) rates
    and user experience

  • REDUCED
    HANDLING TIME

    Reduced Average
    Handling Time (AHT)
    for live agents

  • HIGHER
    RESPONSE RATES

    Higher customer
    feedback response rates