TEL AVIV, Israel, May 19, 2016
CallVU a leader in Mobile Digital Engagement, today announced that it has been designated by Gartner as a “Cool vendor in CRM Customer Service and Support, 2016.” Gartner identified CallVU as an innovative vendor in the CRM customer service space and evaluated CallVU’s products and services in a new report.
“We believe being named as a ‘Cool Vendor’ by a leading research group such as Gartner emphasizes CallVU leading position in the CRM customer service field,” said Ori Faran, founder and CEO of CallVU. “Financial institutions and customer service organizations can now deliver digital media such as web pages, images, forms, data and video throughout the entire customer session across multiple channels.”
Most organizations invest in digital content that can be accessed through web and mobile applications only. CallVU redefines customer engagement by creating a new interaction channel for an omni-channel experience by customers. This new customer journey exposes digital content and empowers personalized self-service, and, when a conversation with an agent is required, augments the call with a contextual collaboration between customer and agent.
CallVU’s Mobile Digital Engagement Platform ensures fast resolution and reduced call volumes as well as increased revenues and greater digital engagement. The company has tripled its growth for three consecutive years by enabling organizations to deliver better customer experience and improve operational efficiency.
CallVU Mobile Digital Engagement combines rich digital, interactive media and voice to deliver a highly engaging and collaborative customer experience, creating a new customer service channel for smartphone users that increases digital engagement and self-service, reduces calls, and improves first contact resolution in contact centers.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Cool Vendors in CRM Customer Service and Support, 2016, Olive Huang, Michael Maoz, Steve Blood, Jenny Sussin,Brian Manusama, Jim Davies, 11 May 2016