News

Empowering Customers with Digital Self-Service

November 2, 2017

Dealing with a vendor or service supplier via an Interactive Voice Response (IVR) system for any simple query or service request should be straightforward and easy. Instead, it is often a big time-waster and frustration-builder for customers. But not for companies that use CallVU’s Digital Engagement platform. CallVU provides a visual presentation of information and process in place of, or in addition to, IVR – improving and evolving beyond the current voice-only experience for customers and driving digital transformation and adoption.

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