CallVU, the leader in Digital Engagement, announced today that together with Microsoft,Amdocs and Beyond Verbal, it is showcasing how to visualize Artificial Intelligence in order to create new customer engagements designed with Bell Canada.
The Catalyst shows how AI and sentiment analysis are implemented with a Visual IVR interface to improve customer experience and first contact resolution (FCR).
"We are proud to be selected to the Catalyst," said Assaf Frenkel, VP Product & Marketing for CallVU. "Voice is a great interface for a customer to express intent, but getting information such as your bill or statement, or performing transactions are easier in a visual interface, in the Catalyst we show how to combine the best of two worlds."
The CallVU platform provides self-service digital engagement in the customer channel of choice, including a Visual IVR powered with new digital journeys. CallVU has launched Facebook BOT earlier this year and is seeing increased demand for combining NLP and visual layers in customer interactions over different channels.
About the TMForum Catalyst visit http://www.tmforumlive.org/the-event/proof-of-concept-catalyst-projects-2/
CallVU, a Gartner Cool Vendor in Customer Service CRM 2016, offers an innovative Omni-Channel hub, enabling consumers to use their channel of choice – mobile, web, voice or messaging, with digital self-service, and a branch-like experience when a human touch is needed. CallVU addresses the business need of diverting customers to digital self-service - reducing call volumes, ensuring more customers benefit from existing digital assets and enhancing the customer experience. By creating new omni-channel journeys, CallVU delivers customer experiences tuned to the enterprise business goals and in the customer's channel of choice.