Super User

Super User

Oct 13, 2017 | Maria Minsker

New Survey Finds: 80% of Consumers Would Use Visual IVR for Customer Service Needs

Smart Customer Service, October 3, 2017

So far, 2017 Hurricane Season is one of the worse ever recorded. Eventually, after the storms pass, insurance call centers will need to deal with a new type of flood.  

About two decades ago, as global networking technology made it possible, it was a no-brainer to cut contact center operations costs by establishing contact centers off-shore in low-cost countries.

Join us in BOOTH #501 at the world's largest payments & financial services innovation event.

Juniper Research recently published a study on banking chatbots, estimating that this technology will save $8B by 2022.

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