Mobile Connect – Keep Customers in the Digital Fold

February 13, 2018

According to a recent study, 70% of customers who contact financial services institutions via traditional channels begin with an online search.

What’s wrong with this picture?

These are people with an active and convenient Internet connection, who know technology well enough to use it. So why are they flooding cost-intensive call centers, when they could be using cost-effective DIY digital channels?

Watch the video to learn more.