Data Sheet

Digital Engagement for the Financial Community

February 13, 2017

Voice calls are still a popular form of customer service communication in comparison to digital self-service interactions. Inbound customer care calls are still the most dominant channel customers chose to contact financial services institutions and the cost of serving these calls with a live operator remains high. Most customers continue to go through a complex, time consuming experience with low exposure to the advantages of digital capabilities. Learn how CallVU addresses these challenges.