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White Paper

Customer Service Trends and Their Effect on Fintech Businesses

December 8, 2017

Today, it cannot be denied that customer experience is crucial for a company’s continued success. Businesses that thrive in the coming years will be those that pay attention to consumer trends and invest in innovative customer service solutions. That said, it is not enough to simply invest in hi-tech solutions; examining and responding to the ways that customers interact with these solutions is key to their ultimate success.