Using AI and NLP for efficient customer engagements
The traditional IVR involves a slow walk-through of available options before a customer can select the service that is needed. The more complex the issue, the longer the hierarchy of options that the caller must choose from, before arriving at the desired destination.
CallVU’s Conversational Visual IVR allows callers to use natural speech to get to the services they need without having to rely on pre-existing menus or use specific keywords.
Harnessing Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies CallVU’s Conversational Visual IVR is designed to enhance voice-driven menus. The solution enhances customer service over traditional telephony channels, both mobile and fixed line, as well as over new audio virtual assistants such as Amazon Alexa, Google Home. It can be tuned specifically for business and use cases most relevant for the customer, making the voice interaction on-point, accurate, and highly productive.