Improved Inbound/Outbound Engagement
Many organizations have customer touch points that span across the physical branch, the contact center and digital sites. These touch points often operate independently or in silos, where the customer will often get an interrupted and inconsistent experience.
CallVU’s Collaboration and Content Sharing module empowers agents with the ability to visually share data and present digital forms with customers during both inbound and outbound phone sessions. Agents can co-browse the Internet, co-sign documents and even engage in live video chats, to assist a customer to complete tasks over the user-friendly digital interface. CallVU’s solution can be initiated with a click of a link sent to the customer’s smartphone, tablet or PC. The result is a smooth, visual experience that enhances customer satisfaction and allows agents to complete calls quickly and efficiently.