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Meet Customers at their Channel of Choice with CallVU

December 8, 2017

In our digitally transforming world, while customers have more ways to engage, most continue to go through a complex, time-consuming experience with low exposure to the advantages of digital capabilities. Surprisingly, voice calls are still a popular form of customer service communication in comparison to digital self-service interactions. Inbound customer care calls are still the most
dominant channel customers choose to contact service organizations and the cost of serving these calls with a live operator remains high.