Callvu gives insurers a controlled way to complete high-stakes, regulated claims, onboarding, policy changes, and FNOL tasks inside conversational channels without exposing core systems or sensitive data to GenAI. Every step is guided, validated, and compliant, so digital channels finally finish what AI starts.
AI can greet, triage, and explain coverage. But once a customer needs to file a claim, submit FNOL evidence, complete underwriting questions, verify identity, update a policy, or authorize any regulated action, the bot inevitably escalates or the customer abandons.
Completion doesn’t fail because your AI can’t understand intent.
Completion fails because underwriting, claims, and regulatory controls aren’t optional.
We introduce two insurance-grade modes of completion that close the gap:
Insurers must enforce KYC, fraud checks, policy validation, mandatory disclosures, NIGO elimination, document evidence, signatures, benefit proofs, and timestamped capture of regulated statements. Generative AI cannot guarantee any of that. Callvu can.
A controlled workflow enforcing step order, coverage disclosures, mandatory questions, statement-of-truth attestations, document capture, and NIGO elimination right inside chat or SMS. Sensitive evidence never touches the model.
A structured execution layer that posts precise updates into policy admin, claims, billing, or underwriting systems with guaranteed accuracy and zero model ambiguity. Ideal for FNOL intake, endorsements, redemptions, billing updates, and adjudication steps.
Together, these modes let insurers complete regulated transactions digitally, safely, consistently, and at scale.
Keep policyholders in-channel with compliant workflows aligned to insurance regulatory expectations.
Horizontal tabs for fast discovery. Every flow aligns with P&C, Life, Health, and Specialty regulatory and compliance standards.
The fastest path to complete, compliant loss intake.
Digitize policy servicing without compliance shortcuts.
Keep premium payments in-channel.
Collect every required detail the first time.
Make compliance operational, not a burden.
Every workflow enforces the controls insurers need: NIGO prevention, fraud checks, documented attestations, identity verification, and regulatory alignment.
PCI boundaries preserved. PII never touches LLMs.
Immutable artifacts for disclosures, medical statements, attestations, timestamps, and supporting evidence.
Role-based access, content governance, and approval workflows.
Evidence aligned with DOI expectations, NAIC guidance, FNOL protocols, digital signature requirements, and audit standards.
Form submission with doc upload and routing
Service changes, updates, plan modifications
VP of Claims, National P&C Carrier
Director of Policy Administration, Life Insurer
Head of Digital Transformation, Multi-line Carrier
No engineering heavy lift. Deterministic mode posts updates safely into your systems of record.
Real-time endorsements and updates with zero exposure to GenAI.
FNOL posting, evidence ingestion, and intake validations.
PCI-aligned handling for premiums, reinstatements, and billing updates.
Document capture, identity checks, risk assessments, and fraud triggers.
Form submission with doc upload and routing
Service changes, updates, plan modifications
See how carriers use Callvu to drive faster FNOL, compliant servicing, signatures, and payments without leaving the digital channel.
UI mode enforces step order, mandatory fields, required disclosures, statement-of-truth attestations, and regulated evidence capture. Backend deterministic mode ensures core updates follow insurer rules exactly, with zero ambiguity.
All sensitive data remains inside Callvu’s governed micro-apps. The conversational AI never receives raw PII, medical details, or claim evidence. Data is separated from the model by design.
Insurers can’t rely on probabilistic outputs when posting endorsements, payments, FNOL, or policy changes. Deterministic mode guarantees accuracy, compliance, and traceability.
Most carriers launch 5–8 production flows in 3–8 weeks. Prebuilt templates for FNOL, billing updates, endorsements, underwriting questionnaires, and reinstatements compress timelines significantly.
