Callvu gives banks a controlled way to complete high-stakes, regulated transactions inside conversational channels without exposing core systems or sensitive data to GenAI. Every step is guided, validated, and compliant, so digital channels finally finish what AI starts.
AI can triage, diagnose, and deflect. But once a customer needs to pay, update their account, verify identity, submit evidence, or authorize anything, your bot escalates to an agent or the customer drops off.
Completion doesn’t fail because of intent recognition.
Completion fails because of risk.
We introduce two FSI-grade modes of completion that close the gap
Banks must enforce KYC, AML, NIGO elimination, disclosures, authentication, signatures, PCI boundaries, step-up verification, and evidence capture. Generative AI isn’t built to guarantee any of that. Callvu is.
A controlled, governed workflow that enforces step order, handles document capture, prevents NIGO errors, guarantees disclosures, and creates bank-ready evidence right inside chat or SMS. No raw data ever leaks into your model.
A structured execution layer that performs precise transactions on your systems of record with guaranteed accuracy and zero model ambiguity. Perfect for payments, transfers, account updates, and compliance checks.
Together, these modes enable banks to complete regulated transactions digitally, safely, repeatedly, and at scale.
Keep customers in-channel with compliant workflows backed by bank-grade controls.
Every flow is designed to meet banking regulatory expectations.
Payments, transfers, disputes, and account updates, each backed by identity orchestration, audit evidence, and NIGO prevention.
Every workflow carries the controls banks need: PCI DSS, KYC/AML requirements, Reg-E, auditability, and governed execution.
PCI DSS boundaries enforced. Sensitive fields tokenized. No exposure to LLMs.
Immutable audit artifacts for every disclosure, consent, signature, timestamp, and supporting file.
Role-based access, content versioning, segregation of duties, mandatory approval workflows.
Artifacts aligned to regulatory expectations, KYC steps, AML triggers, digital signatures, disclosures, and evidence packaged for auditors.
Form submission with doc upload and routing
Service changes, updates, plan modifications
VP of Digital CX, Top 10 US Bank
Director of Operations, Regional Bank
Head of Digital Servicing, National Bank
Unified digital stack. No new engineering required. Deterministic mode connects safely to your systems of record.
Real-time updates to major cores and LOS providers without exposing your systems to GenAI.
Step-up verification, KYC orchestration, and AML-relevant data capture.
Cards, ACH, RTP, wallets, and arrangement flows with PCI-aligned handling.
Evidence, disclosures, and regulatory artifacts assembled automatically.
Form submission with doc upload and routing
Service changes, updates, plan modifications
See how banks use Callvu to resolve payments, disputes, KYC updates, signatures, and account changes without leaving the digital channel.
Callvu’s UI mode enforces step order, mandatory fields, disclosures, signatures, and document capture, preventing NIGO and eliminating missing or incomplete evidence. Deterministic backend mode ensures postings, updates, and transactional steps follow prescribed bank rules without variation.
No sensitive data ever touches a model. All PII, PCI, and identity artifacts stay inside Callvu’s governed micro-apps. The AI assistant never receives raw data; it only triggers a controlled workflow.
Instead of relying on probabilistic model outputs, the deterministic mode executes structured, validated instructions mapped to your core systems. This guarantees compliance, prevents errors, and eliminates ambiguity in regulated actions like payments, transfers, and account changes.
Banks typically deploy their first 3–5 production workflows in 2–6 weeks. Prebuilt templates for payments, disputes, account updates, KYC refresh, funding, and more reduce build time while ensuring compliance from day one.
