Visual IVR

Combine rich digital interactive media with voice for an improved customer experience

How Visual IVR Works

  • VISUAL INTERFACE

    CallVU’s visual interface extends your standard IVR menu into an interactive digital journey that complements every stage of the customer call.

  • CUSTOMER DIRECTED TO SELF-SERVICE OPTIONS

    The visual display parallels your IVR software, directing the customer either through self-service options or to the right queue if a session with an agent is needed.

  • AUTHENTICATION

    To maintain maximum customer security, CallVU’s Visual IVR offers a variety of state-of-the-art authentication methods for customers using a smartphone, be it, fingerprints, drawing patterns, website or app credentials, along with traditional IVR authentication.

  • PRODUCT PROMOTIONS AND ADS

    When customers are on hold, the Visual IVR displays non-disruptive personalized product promotions and banner ads on their smartphones, generating up sales and cross sales.

  • COLLABORATION

    Using the Visual IVR, agents can send web pages and digital forms to customers – and customers can complete and sign those forms with an agent’s help, even sending photos to agents using their smartphone cameras. This collaborative interaction dramatically speeds up and improves customer service. Learn More

  • POST CALL ENGINE

    When the customer terminates the service call, the Visual IVR’s post-call engine is activated. The engine automatically logs the session and transfers the service request to the post-call queue, all whilst streaming digital media to the customer’s smartphone. The Visual IVR engine continues to update customer information and issues a customer approval form and feedback survey.

VISUAL IVR BENEFITS

  • Reduce Call Volumes

    Reduce call volumes through fast and
    efficient resolution

  • Promote Sales

    Promote sales with rich and
    interactive visual content

  • Upgrade Journey

    Upgrade the customer journey to the
    mobile age