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Visual IVR

Combine a voice with rich digital interactive media for enhanced customer experiences

How Visual IVR Works

  • VISUAL INTERFACE

    CallVU’s visual interface extends your standard IVR channel into an interactive digital journey that complements every stage of the customer call.

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  • AUTOMATE DIGITAL CUSTOMER SERVICES

    The visual display parallels your IVR software, directing the customer either through self-service options or to the right queue if a session with an agent is needed.

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  • AUTHENTICATION

    To maintain maximum customer security, CallVU’s Visual IVR offers a variety of state-of-the-art authentication methods for customers using a smartphone, be it, fingerprints, drawing patterns, website or app credentials.

  • MOBILE MARKETING

    The Visual IVR is equipped to display non-disruptive, personalized, product promotions and banner ads on the customer’s smartphone, generating up sales and cross sales.

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  • ENHANCE CUSTOMER EXPERIENCES

    Using the Visual IVR, agents can send web pages and digital forms to customers – and customers can complete and sign those forms with an agent’s help, even sending photos to agents using their smartphone cameras. This collaborative interaction dramatically speeds up and improves customer service and sales cycles.          Learn More

  • POST CALL ENGINE

    When the customer terminates the service call, the Visual IVR’s post-call engine is activated. The engine automatically logs the session and transfers the service request to the post-call queue, all whilst streaming digital media to the customer’s smartphone. The Visual IVR engine continues to update customer information and issues a customer approval form and feedback survey.

VISUAL IVR BENEFITS

  • Reduce Call Center Costs

    The Visual IVR reduces call volumes and handling times by enhancing opportunities for customer self-service.

  • Increase Sales Conversion

    Display enhanced product description and promote sales over the Visual IVR with its rich and interactive visual content

  • Enhance Customer Experience

    Optimize call center automation and upgrade the quality of the customer journey to the mobile age

  • Maximize Digital Assets

    Enhance the value of your existing mobile, web and other online digital assets with Visual IVR

  • Expedite Resolution

    The Visual IVR improves first contact resolution by enabling customers to resolve issues in self-service

  • Seamless Interaction

    Increase digital engagement with a Visual IVR omni-channel user journey

  • Perpetual Improvement

    With Visual IVR deliver an optimal customer experience, every time, across all touch points – BOT. DIGITAL. CALL.

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