Customers want to engage organizations from the channel they like to use, whether it is a mobile website, an app, facebook, messenger or text messaging, and they like to get service immediately.
The CallVU service bot is a virtual assistant that takes customers through guided journeys, and also enables direct free language access.
While many bots are sophisticated FAQs that direct you to website pages, the CallVU service bot enables secured self-service accessing of personal information and performing transactions.
How It Works
Based on the CallVU platform, CallVU’s patented technology repurposes existing process flows and integrations from the IVR, the Visual IVR, the website and the app into a coherent journey that is available as a facebook messenger, from a social messenger, a text message and even mobile web and the website.
There is no need to create new integration, and when a new channel is added it is tuned to its limitations (e.g. whatsapp vs. facebook messenger), so that the process is optimized to the channel.
Immediate service response in all channels
Seamless handoff to a manned interaction if needed with full context
Clear and coherent bot journey that is aligned with existing journey
Go Live, fast!
Rapid deployment of a new channel (e.g. Facebook Bot or text / SMS) without additional IT integrations