CallVU’s innovative Digital Engagement Platform provides a single self-service or automated BOT journey to customers in their channel of choice, by delivering social and messaging channels and overlaying existing digital channels.
ONE PLATFORM MULTIPLE WAYS TO ENGAGE
CALL • WEB • BOT
When a customer dials the service number from their mobile, CallVU leverages existing IVR flows and augments them with digital data from the web site and mobile app, creating a new interactive digital journey for the customer.
Repurpose existing process flows and integrations from the website and the app into a coherent journey that is available as a facebook messenger, from a social messenger, a text message and even mobile web and the website.
A virtual assistant that takes customers through guided journeys, enables secured self-service accessing personal information and performing transactions and also enables direct free language access.
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Driving customers to use
digital web and mobile to reduce call volume
Increased customer self-service interactions
Improved First Call
Resolution (FCR) rates
and user experience
Handling Time (AHT)
for live agents
feedback response rates