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Product Overview 2020

Product Overview

Digitally enable the call, unlock significant value

It’s time to rethink what can be accomplished over the phone

Live Digital Collaboration

Allow customers and agents to engage digitally during a call. Resolve more issues and close more deals on the first call.

Mobile Fill & Sign

Make complex customer processes like onboarding, applications and contracts a breeze with digital forms and eSign capabilities.

Digital Self-Service

Deflect more calls and increase customer satisfaction with a powerful digital self-service experience.

Collaboration

Share screens, share content and video chat with customers

Enable agents to to provide hands-on, high-touch service. In an interactive call session, agents and customers can work together to resolve issues, complete tasks, fill and sign documents, make payments and more.

Digital Forms

Replace PDF and paper forms with intuitive digital workflows

Take control of complex customer processes and forms by transforming them into easy-to-follow digital workflows. Allow customers to fill and sign in self-service or with the help of an agent. Automate back-end processing once completed.

Visual IVR

Lower call volumes with a powerful visual self-serve experience

Compliment traditional IVR with an interactive, visual experience that dramatically enhances self-service capabilities and the customer experience. Easily request a live agent for a contextual handoff. 

Platform Benefits

Security & Compliance

CallVU’s uses a multi-layered security infrastructure with the highest level of encryption to offer a solution that is PCI, GDPR and HIPAA compliant.

No Download Required

Customers can access self-serve tools, collaboration sessions and video chat without the need to download an app or complete an install.

Branded Experience

CallVU allows you to create a branded digital experience for your callers. Leverage branded assets, imagery, fonts and colors.

Back Office Integration

CallVU’s REST or SOAP API-based integration seamlessly syncs data with your CRM, IVR, payment gateways and more. See the list of pre-built integrations here.

Re-use Digital Assets

With CallVU you can build new digital screens and workflows as well as deliver existing digital web and app content into the call experience.

Extend Beyond Voice

CallVU tools are designed for callers, but are accessible in self service via email, websites, apps, messaging services and social for a consistent cross-channel experience.

Ready to transform the call?