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Product Overview

CallVU offers an IVR enhancement solution with enriched interactions for smartphone users. With CallVU, customers can resolve their own service issues independently, using visualized call-in menus and voice assistance technology. CallVU mobile digital interactions extend the capabilities of live service agents to provide more collaborative and productive customer experiences.

 

We Make Digital Happen

SELF-SERVICE

SELF-SERVICE

Increase customer engagement and self-service opportunities with visual digital experiences.

COLLABORATION

COLLABORATION

Improve service and accelerate agent sales cycles with collaboration tools that enable real time interaction, content sharing, co-sign and more!

Development

Development

Have access to Admin analytics platform generation tools that provide business value monitoring and improvement.

 

Benefits

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    OPTIMIZE SERVICES

    Transform customers from tiresome IVR menus to optimized digital interfaces.

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    INCREASED
    SELF-SERVICE

    Let customers drive their own interactions and reduce call volumes.

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    INCREASE SALES CONVERSION

    Increase exposure to sale promotions and minimize hurdles to purchase

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    REDUCED
    HANDLING TIME

    Maximize efficiency with Reduced Average Handling Time (AHT)

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    Improve FCR

    Enhance customer experiences with higher rates of First Call Resolution (FCR)

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