Product Overview

CallVU’s innovative Digital Engagement Platform provides a single self-service or automated BOT journey to customers in their channel of choice, by delivering social and messaging channels and overlaying existing digital channels.

ONE PLATFORM MULTIPLE WAYS TO ENGAGE

CALL • WEB • BOT

CALL

CALL

When a customer dials the service number from their mobile, CallVU leverages existing IVR flows and augments them with digital data from the web site and mobile app, creating a new interactive digital journey for the customer.

WEB

WEB

Repurpose existing process flows and integrations from the website and the app into a coherent journey that is available as a facebook messenger, from a social messenger, a text message and even mobile web and the website.

BOT

BOT

A virtual assistant that takes customers through guided journeys, enables secured self-service accessing personal information and performing transactions and also enables direct free language access.

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Benefits

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    DIGITAL TRANSFORMATION

    Driving customers to use
    digital web and mobile to reduce call volume

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    INCREASED
    SELF-SERVICE

    Increased customer self-service interactions
    and engagement

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    IMPROVED
    RESOLUTION

    Improved First Call
    Resolution (FCR) rates
    and user experience

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    REDUCED
    HANDLING TIME

    Reduced Average
    Handling Time (AHT)
    for live agents

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    HIGHER
    RESPONSE RATES

    Higher customer
    feedback response rates