CallVU is leveraging artificial intelligence (AI) and natural language processing (NLP) to allow callers to use natural language to get the exact service they want – without having to navigate long and complicated audio menus.
By enabling powerful, existing technologies like AI, NLP, Visual IVR, collaboration, and Service BOTs to work together, we make it easy for customer service departments to lower the number of routine calls they receive, freeing up reps for longer, more complex interactions. In turn, customers experience smoother, more productive service exchanges with their chosen vendors.
Cuts through cumbersome IVR menus
Allow callers to use natural language to get the exact service they want
Combines NLP with a Visual experience
Allow callers to use digital assistants and voice commands and view the results on their smartphone, PC or TV screens
Significantly improves the bottom line
Conversational IVR makes the lives of customer service reps easier and more productive, saving companies huge amounts of time and money
- Out-of-the-box processes
- Can be tuned specifically to any business and use case
- Caller-driven service experience without dependency on complicated routing logic
- Combines intelligent virtual assistance technology with a visual customer experience
- Deployed easily over cloud solutions or within a data center
- Integrates seamlessly with existing technologies