CallVU is leveraging artificial intelligence (AI) and natural language processing (NLP) to drive call center automation. Visual Conversational IVR allow callers to use natural language to get the exact service they want, in seconds. Callers no longer have to navigate long and complicated audio IVR process, or even use a specific keyword to get the service they need.
Think of Amazon’s Alexa or Apple’s Siri, CallVU’s Conversational IVR works exactly the same way, to direct users the exact site they need, in that moment.
Enable callers to complete journeys in self-service with the use of NLP automation tools.
Callers can use digital assistants and voice commands to view results on their smartphone, PC or tablet.
Call Center Optimization
Conversational IVR frees up customer service reps to take more high value calls that are revenue generating.
Call Center Automation
Allow callers to use NLP to get the exact service they want
The cutting-edge features of Conversational IVR
- Out-of-the-box processes that are suited to enhance call center optimization.
- The system can be tuned to specific business needs or use cases, most relevant to an organization. This makes the voice interaction precise, accurate, and productive.
- Transform the customer experience to being caller driven. Callers get the information they need, without depending on complicated routing logic.
- Combine intelligent virtual assistance technology with visual customer engagement.
- Automation processes can be deployed easily over cloud IVR solutions or within a data center.