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Conversational IVR

CallVU is leveraging artificial intelligence (AI) and natural language processing (NLP) to drive call center automation. Visual Conversational IVR allow callers to use natural language to get the exact service they want, in seconds. Callers no longer have to navigate long and complicated audio IVR process, or even use a specific keyword to get the service they need.

 

Think of Amazon’s Alexa or Apple’s Siri, CallVU’s Conversational IVR works exactly the same way, to direct users the exact site they need, in that moment.

BENEFITS

  • Improve Efficiency

    Enable callers to complete journeys in self-service with the use of NLP automation tools.

  • Visual Experience

    Callers can use digital assistants and voice commands to view results on their smartphone, PC or tablet.

  • Call Center Optimization

    Conversational IVR frees up customer service reps to take more high value calls that are revenue generating.

  • Call Center Automation

    Allow callers to use NLP to get the exact service they want

COMBINES NLP WITH A VISUAL EXPERIENCE

Allow your customers to enjoy visual, self-directed service.

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Cuts through standard customer service IVR Channels

Callers can use natural speech to get the exact service they want in ONE step!

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Ideal for on-prem and cloud IVR solutions

Built with a simple architecture to allow for quick installment and implementation

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Available on any device

Be it smart-phones, audio personal assistants or fixed-line telephones, Conversational IVR is available to all!

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