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Conversational IVR

CallVU is leveraging artificial intelligence (AI) and natural language processing (NLP) to allow callers to use natural language to get the exact service they want – without having to navigate long and complicated audio menus.

By enabling powerful, existing technologies like AI, NLP, Visual IVR, collaboration, and Service BOTs to work together, we make it easy for customer service departments to lower the number of routine calls they receive, freeing up reps for longer, more complex interactions. In turn, customers experience smoother, more productive service exchanges with their chosen vendors.

  • Cuts through cumbersome IVR menus

    Allow callers to use natural language to get the exact service they want

  • Combines NLP with a Visual experience

    Allow callers to use digital assistants and voice commands and view the results on their smartphone, PC or TV screens

  • Significantly improves the bottom line

    Conversational IVR makes the lives of customer service reps easier and more productive, saving companies huge amounts of time and money

COMBINES NLP WITH VISUAL IVR

Allow your customers to enjoy visual, self-driven journeys

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Cuts through traditional ivr menus

Callers can use natural language to get the exact service they want in ONE step!

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Ideal for on-prem and cloud-based environments

Built with a simple architecture to allow for quick roll-outs

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Available on any device

Be it smart-phones, audio personal assistants or fixed-line telephones, Conversational IVR is available to all!

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