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Collaboration

Share screens, share content and video chat with customers

Enable agents to work collaboratively with customers on any device to provide hands-on, high-touch service. By engaging customers in an interactive digital session, agents can complete tasks with customers to resolve issues and convert sales more effectively.

Collaboration Benefits

  • Reduce
    Handle time

    In some support cases, co-browsing or having
    customer sending a picture of problem reduces
    precious back & forth time

  • Increase
    Sales Conversion

    Customer gets a clear and visible offer
    with all supportive data to make purchase
    decision in the moment of truth.

  • Compliance
    adherence

    Customer accepts Ts&Cs fast,
    accurate and saved into CRM

Co-browsing

CallVU Collaboration module transforms the call center into a virtual branch. Enabling extensive, real time interactions between customers and agents.

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Share & Sign Documents

This digital call experience software provides an easy-to-use, branch-like experience with its ability to collect digital signatures, send rich images and document review capabilities.

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Bi-directional video chat

The CallVU collaboration module allows customers and agents to engage in bidirectional video chats,  like in skype or whatsApp, and achieve a true “virtual branch” experience.

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Analytics and business intelligence

CallVU analyzes the performance of the digital call experience to provide clarity and actionable data for enhanced operational use. The Analytics Package includes several modules, where each module comes with a dedicated dashboard and set of reports, enabling system administrators to track customer behaviour and perfect its adoption.

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